Author: chris

Please write Journals for Ch. 10 and Ch. 11 LOOKING OUT/LOOKING IN BY ADLER & PROCTOR Reflection and application are keys to understanding and integrating information and making sense of what we read. Therefore, for EACH chapter in the text, you will be asked to write a 400-500 words journal. In this journal, you are expected to pick two topics or concepts that interested you. You are then to define and describe the topics or concepts and provide examples of this topic from your own life experiences, life experiences of someone you know or have seen, or from life experiences you have read about or seen in the media. Remember that each chapter needs its own separate journal. Place both journals into one word document to upload, but each journal should have about 400 words and be about a minimum two items that interested or surprised you.

Prepare a 10-minute presentation (10-15 slides, not including title or reference slide) on organizational culture and values.

Describe how alignment between the values of an organization and the values of the nurse impact nurse engagement and patient outcomes.

Discuss how an individual can use effective communication techniques to overcome workplace challenges, encourage collaboration across groups, and promote effective problem-solving.

Identify a specific instance from your own professional experience in which the values of the organization and the values of the individual nurses did or did not align. Describe the impact this had on nurse engagement and patient outcomes.

Describes how alignment between the values of an organization and the values of the nurse impact nurse engagement and patient outcomes.

*A description to how alignment between the values of an organization and the values of the nurse impact nurse engagement and patient outcomes is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.

Discusses how an individual can use effective communication techniques to Overcome Workplace Challenges, Encourage Collaboration Across Groups, and Promote Effective Problem-Solving.

* A discussion to how an individual can use effective communication techniques to overcome workplace challenges, encourage collaboration across groups, and promote effective problem-solving is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.

Identify a specific instance from your own professional experience in which the values of the organization and the values of individual nurses did or did not align. Describe the impact this had on nurse engagement and patient outcomes.

*An example from your professional experience is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.

Support or refute the argument that warfare in the Napoleonic era is fundamentally similar to warfare as it is practiced today

WRITING REQUIREMENTS
There are two (2) writing submissions required for grade in H100. The assignments are:
A. Sentence Outline (I have an outline, but need help with it)
Write a double-spaced one-page outline of the question you plan to answer in your argumentative essay that includes the thesis, major points, and supporting points of evidence about what you plan to write in your argumentative essay. The outline is due at the beginning of your H108 class. Paragraph C below lists the topics for this essay.
The graded requirement will be a sentence outline of no more than one double-spaced page in length. The outline will include an attention step, thesis statement, major points of evidence, and conclusion. This requirement is pass/fail. See Annex D for instructions on creating a sentence outline. Your instructor will return your outline with comments on how to improve your argument. You must attach this to your argumentative essay when you turn in that requirement. Failure to complete a passing outline will result in the essay grade being reduced ten (10) points (a full letter grade).
B. Argumentative Essay
Write a double-spaced three- to five-page argumentative essay on one of the topics in Paragraph C below. This essay is due at the beginning of your H111 class (unless otherwise specified by your instructor).
Be sure to include the topic you are addressing on your cover sheet.
The essay will include documentation in the form of endnotes or footnotes (but not in-text citations). See Annex A for endnote and footnote formats.
It is entirely feasible to complete this requirement using only course materials. You may use additional scholarly sources if you wish. Should you use outside sources you must include a bibliography at the end of your essay. See Annex A for bibliography format. Your bibliography must include at least two references from H100 course materials.

Select a provider or health care facility coder/biller to interview and review the process they go through to satisfy reimbursement requirements for billing purposes.

Write a paper (750-1,000 words) that describes the processes that are utilized in producing a final bill. Include in the paper:

1) How health care charging and pricing processes are different from those in other industries.

2) How private and government insurers and payers impact actual reimbursement.

Federalism is the structure where two or more levels of government operate alongside each other with some autonomy, although they have overlapping jurisdiction and specific functions. During the formation of the U.S. Constitution, there were federalist and anti-federalist arguments being made. Explain the concept of federalism; use specific examples of federalism and anti-federalism in your posting.
Which group had the best arguments? Support your argument with examples. Incorporate some of the shifts that took place between both groups (federalists and anti-federalists) to support your response.

Program and University Benchmark: Societal Trends in Nursing and Patient Education Paper

1) Select a societal trend that is affecting curriculum in nursing or patient education. (Selects a historically relevant, currently hot-button societal trend affecting nursing or patient education)
2) In a paper of 1,000-1,250 words, describe how the selected societal trend affects nursing or patient education. (Clearly & comprehensively describes selected trend affecting nursing or patient education and addresses the significance of selected trend)
3) Relate the issue to appropriate professional standards and competencies. (Clearly relates issue to appropriate professional standards and competencies)
4) Explore strategies to enhance the positive impact or minimize the negative impact of the selected issue.( Thoroughly explores strategies to enhance the positive impact or minimize the negative impact of the selected issue)
5) Use at least three scholarly, peer-reviewed resources less than 5 years old in addition to the course materials.( Excellent selection of sufficient & relevant literature (less than 5 years old) at least 3 scholarly, peer-reviewed references used – other than course materials) Uses evidence-based sources when available)
6) You may also use, as a resource, the “Windshield Survey: Neighborhood #1” and “Windshield Survey: Neighborhood #2” These videos depict the disparity of resources among two communities. As you watch the videos consider how this disparity affects nursing and/or patient education.
7) Prepare this assignment according to the APA guidelines .An abstract is required.

Health Organization Case Study
Research a health care organization or a network that spans several states within the U.S. (Example: United Healthcare, Vanguard, Banner Healthcare, etc.).
Prepare a 1,000-1,250-word paper that focuses on the organization or network you have selected.
Your essay should assess the readiness of the health care organization or network in addressing the health care needs of citizens in the next decade, and include a strategic plan that addresses issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction.
Prepare this assignment according to the APA
Case study assesses the readiness of the health care organization or network in addressing the health care needs of citizens in the next decade-Case study assesses the readiness of the health care organization or network in addressing the health care needs of citizens in the next decade is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.
Case study includes a strategic plan that addresses issues pertaining to network growth-Case study including a strategic plan that addresses issues pertaining to network growth; is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.
Case study includes a strategic plan that addresses issues pertaining to nurse staffing-Case study including a strategic plan that addresses issues pertaining to nurse staffing is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.
Case study includes a strategic plan that addresses issues pertaining to resource management-Case study including a strategic plan that addresses issues pertaining to resource management is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.
Case study include a strategic plan that addresses issues pertaining to patient satisfaction-Case study including a strategic plan that addresses issues pertaining to patient satisfaction is offered in detail, while demonstrating higher level thinking by incorporating prior learning or reflective thought.
Review “Singapore Airlines Case Study.”
NRS 451v.v10R.SingaporeAirlinesCaseStudy_Student.docx
Singapore Airlines Case Study(student paper)
Singapore Airlines was created in 1972 following a separation from Malaysian Airlines. In the wake of reorganization, Singapore Airlines undertook aggressive growth, investing and trading to maximize profitability and expand market share. Through this change, a new company philosophy emerged, “Success or failure is largely dictated by the quality of service it provides” (Wyckoff, 1989). By reinventing the company infrastructure and introducing new initiatives focused on excellence in customer service, Singapore Airlines became a global leader in the service industry, elevating existing standards among competitors.
Evaluation of Workforce Management Program
The strategy widely utilized by Singapore Airlines to ensure differentiation in an increasingly competitive market was its attention to in-flight service. “Good flight service [was] important in its own right and is a reflection of attention to detail throughout the airline” (Wyckoff, 1989). This statement perpetuated the belief that excellence in service was directly tied to the careful selection and individual performance of in-flight crews charged with the responsibility of fulfilling the needs of individual passengers and exuding the levels of service demanded by the organization. Applicants destined to work as flight stewards were drawn from a very young population, typically spanning the ages of 18-25 years of age with high school equivalency against the English system of education. Selection of applications was competitive largely due to the degree of skill, poise, and experience required of its candidates. These policies led to the on-boarding of a highly skilled and youthful workforce with positive attitudes and a willingness to be trained. Critique of this approach revealed several disadvantages. The most significant being the potential for greater turnover when hiring a younger population as opposed to an older, more experienced crew. Experience alone would play some role in the development of new employees, as greater experience would bring greater poise and confidence. However, in light of the predominant population Singapore Airlines catered to, a younger in-flight crew would remedy the awkwardness likely to be encountered by older clients being served by older crew members. In addition, a younger crew would likely be more accepting of new procedures and less cynical of the requirements of employment.
In light of the young demographic most desired in this role, recruitment, training and “conversion” processes were both stringent and comprehensive. All aspects of in-flight service, including training related to terminology, amenities and food preparation were provided in great detail, as were training for emergency preparedness and response to every potential scenario encountered in the air and on the ground. Formalized on-boarding, training and continued development were the hallmarks of the comprehensive workforce program. Even well into a crew member’s employment, on-going training and cyclical evaluation provided a mechanism for employees to be aware of individual performance and gain exposure to methods of continuous improvement. With an on-going plan of evaluation, communication, and development, the workforce was well-positioned for high levels of performance and quality improvements.
Though it would seem that Singapore Airlines’ work management program suited the organization well, it greatly narrowed the pool of applicants and kept many, well-qualified and experienced candidates from positions that would create diversity among the largely homogeneous workforce and place the organization in a better position to serve populations whose ethnic origins were not of Asian descent. If the organization aims to be the leader in an increasingly global marketplace, the workforce must mirror the diverse needs and perceptions of the greater population.
Advertising Campaign
Singapore Airlines is known in the airline industry for its quality of service. This emphasis on customer service and customer satisfaction is largely reflective of the Asian culture for which the company embodies. Attention to detail, impeccable presentation, and care for others are traits synonymous with countries of Asian heritage. Similarly, Asian countries revere conservatism, organization and hierarchy (Allik, n.d.) so, it would follow that young Asian individuals demonstrate the same gracious, caring behaviors to others. The expectation of “gentle, courteous service” is consistent with these norms and with the approaches taken by the organization. So much are these standards and stereotypes linked to Asian culture and the epitome of service, that the symbol applied to the airline is that of a young Asian woman. This image is resoundingly more beguiling and traditional, recognized by nearly 50% of consumers over typical marketing imparted by competitors, with a marginal recognition of 9.6%. In light of the positive impact and recognition of the existing marketing campaign, it was considered advisable to retain the current marketing strategy.
Systems for Measuring Service Quality
Singapore Airlines has two primary components involved in measuring service quality. The first is a system to measure customer complaints and compliments for every 10,000 passengers. The second measurement is a comparative rating of airline services prepared by the International Research Associates (INRA).
The first component, customers’ complaints and compliments, stayed relatively the same despite rapid organizational expansion. This type of analysis has shown a generally high satisfaction level, but could be skewed due to the vast areas the complaints and compliments could cover; from ticket sales and baggage areas to in-flight crews. To address this concern the complaints were split between the areas. However, to get an accurate barometer of customer satisfaction, it was recommended that the airline conduct routine surveys of customers. Often, customers submitting comments fell into one of two categories; those having complaints or those having compliments.
The second component to gauge customer satisfaction involved the INRA surveys. The airline executives paid particular attention to these scores as they indicated levels of satisfaction among the general consumer population and identified areas requiring continuous improvement. In 1973 Singapore Airlines scored 68, in 1974 the company scored 74 and in 1979 they scored 78. The scores of 39 other airlines demonstrated that two other competitors, Cathy Pacific and Thai International, were improving rapidly. This provided one indicator of competitive advantage. In order for Singapore Airlines to stay ahead of their competitors they would need to evaluate their position against industry leaders and determine if changes would be needed to stay competitive, particularly with respect to customer service and customer satisfaction (Wyckoff, 1989).
Plan to Introduce Slot Machines
Singapore Airlines has responded to many changes in order to differentiate itself within an increasingly competitive market place. One responsive action was to remove sleepers, replacing them with a business class section. Reactions from consumers were less than favorable. The move strayed from what consumers came to expect of elite levels of customer service, which were in large part, due to the attention paid to the personal needs of its elite customers. Although intended to be innovative and distinctive, the inclusion of slot machines on transatlantic flights was another idea met with considerable consumer dissatisfaction. While potentially generating a new stream of revenue, the idea only worked to incite passengers with a new category of charges. In addition to generating cost for the consumer, the machines took valuable space away from seats and posed problems in light of weight restrictions (Time, 1981). These changes only compounded issues and introduced new problems such as the potential for in-flight injury, rather than improving in-flight services. While there was some opportunity for revenue, initially, the gains would last for a season and were not expected to extend out into the long-term.
Conclusion
The Singapore Airlines Case Study highlights both effective as well as ineffective management approaches within the company. The subsequent analysis and evaluation of company operations and strategies offer a compelling glimpse of organizational design and leadership amid change, as well as provide a platform for future discussions of organizational development and change management. Group evaluation of organizational design, organizational decision-making, and organizational process at Singapore Airlines yielded some recommendations for new approaches to address complaints, become more mainstream in an increasingly diverse market space, and become more innovative without losing sight of the customer service focus that has made Singapore Airlines so successful.

In this module’s case assignment you will be introduced to the balanced scorecard concept and will begin to consider how organizations link strategy with the balanced scorecard approach. We will look at the interrelationship of strategy and the balanced scorecard approach in more depth later on in this course. For now, however, it is good to understand the fundamentals of the BSC and to consider examples of how organizations have integrated the BSC approach into their daily operations in a fashion that reflects the strategy of the respective organizations.

To prepare for this case assignment you are to start by reading the required readings identified on the background page. You’ll note that one of those articles includes:

Martello, M., Watson, J., Fischer, M., (2008). Implementing a balanced scorecard in a not-for-profit organization. Journal of Business & Economics Research. 6(9), 67-80. Retrieved from: http://journals.cluteonline.com/index.php/JBER/article/view/2471/2517

This is the case study you will be evaluating for this assignment. Note that there is an option to download the PDF file rather than using the PDF viewer on this page. This may save you some aggravation.

After reading this article, formulate an argumentative essay around the following thesis statement:

Cattaraugus County ReHabilitation Center did an effective job of implementing a balanced scorecard approach in a fashion that reflects their organizational mission and vision.

If you do not think this thesis is accurate, you can argue that the Center did not do an effective job.

Assignment Expectations:

Your analysis should be structured in terms of the following four perspectives (you will be using essentially this same comparative evaluation framework for the first four modules of this course):

Introduction: In this part of your essay you will need to set up your argument by introducing your topic and presenting your position or thesis statement somewhere in this introductory paragraph.

Analysis: In this section you will present several arguments arguing in favor of your thesis statement. Make sure you discuss how the Center used the score card quadrants to align with organizational strategy (or how it failed to do so).

Conclusion: Wrap up your argument with a clear and cogent synopsis of your findings. Do your best to convince your reader (aka, your professor) as to your position.

Additional Instructions: Your argumentative essay should be 3 to 4 pages in length (not counting your title page or references). You must include a title page and a list references. APA formatting is preferred.

Dynamics of Cooperation and Competition

Being successful in today’s business environment requires more nuanced thinking than just stressing competition. Consider General Electric, which found that a highly effective way to improve its KPIs in the aircraft engine market was to actually partner with a competitor. It seems counter-intuitive, but it worked. When General Electric and Snecma created an alliance to build aircraft engines, General Electric shielded certain sections of the production process to protect against the excess transfer of technology (“Snecma, GE Renew CFM Agreement,” 2008).

Consider the dynamics of cooperation and competition in the future business environment. For organizations that are in an environment of increasing cooperation/competition, consider the proactive role the HR department can serve in helping the C-suite think about balancing competition and cooperation. As part of the Discussion, give specific examples.

With these thoughts in mind:

Address the following:

Conduct additional research to analyze the dynamics of cooperation and competition in future business environments.
From your research, discuss specific ideas or concepts regarding what proactive role can the HR department serve in helping the C-suite think about balancing competition and cooperation?
Does cooperation/competition require equal resources from all partners?
How are the decisions made about the levels of resources committed by each partner?
If there is a wide disparity in net worth or market share of the partners, is it reasonable to expect each to commit the same percentage of resources?
How are conflicts around cooperation and competition anticipated, planned for, and resolved by the HR department?

 

The SLP for this course involves making a personal inventory of your management skills, and constructing a plan for improving those skills. In each module, you will complete an assessment of a relevant set of skills, focusing on your strengths and identifying any weaknesses that may have been revealed through the assessment and your personal experience. You will then be asked to create a plan by which you can “grow” your strengths and shore up your weaknesses. By the end of the project, you will have a personal management profile and action plan.

Your values and attitudes interact with your personality to create a strong effect on your work life. The fit between an individual’s personality and a company’s “style” is essential to job satisfaction. Someone who is risk-averse, for example, would probably be very unhappy at 3M, a company that has a strong reputation for innovation and risk-taking. Understanding the impact of your own personality on others is also essential to building productive work relationships with coworkers, bosses and subordinates alike.

Required Reading

Refer to the required and optional readings for this module, and any other readings which will help you in understanding personality styles and how they affect organizational effectiveness.

Click on the link to access the Jung Typology personality test. Be sure to click on the interpretive links when you have finished so you can interpret your score.

Assignment

Prepare a 2- to 3-page essay that addresses the following question:

How does my personality type affect my career and effectiveness at my job?

Keys to the Assignment

The key aspects of this assignment that should be covered in your paper include:

• Complete the assessment according to the guidelines and interpreting the results.
• Include the actual results.
• Review the sections on Self-Awareness and Personal Growth, as well as Career Choices and incorporate this information in formulating your responses.
• What did the test reveal about you?
• What can you infer from this test about your strengths and weaknesses?
• How does what you know about your personality type affect your motivation? Is this specific to a limited type of situation?
• What specific steps can you take to increase your strengths and build up areas of weakness?

Assignment Expectations

Your paper will be evaluated on the following points:

• Precision – Does the paper address the question(s) or task(s)?
• Breadth – Is the full breadth of the subject, i.e., the Keys to the Assignment, addressed?
• Depth – Does the paper address the topic in sufficient depth and include the background readings and other background resources as references?
• Critical thinking – Is the subject thought about critically, i.e., accurately, logically, relevantly, and precisely?
• Clarity – Is the writing clear and are the concepts articulated properly? Are paraphrasing and synthesis of concepts the primary means of responding to the questions or are points conveyed through excessive use of quotations?
• Organization – Is the paper well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are headings included in all papers longer than two pages?
• Referencing (citations and references) – Does the paper include citations and quotation marks where appropriate? Are the references from the background readings and assignment present and properly cited? Are all the references listed in the bibliography present and referred to via citation?
• Application – Are the concepts of the module appropriately applied to the subject?

Tips and Suggestions

Please note the following tips or suggestions:

• Include a cover page and reference page in addition to the 2–3 pages of analysis described above.
• Include headings for all papers longer than two pages (basically all papers), but do not use headings as “space fillers.”
• Cite and reference all sources that you use in your work, including those that you do not quote but paraphrase. This means include citations and quotation marks for direct quotes of more than five words, and include citations for information that you have “borrowed” or paraphrased from other source

 

 

HERE US THE LINK TO THE TRIDENT LIBRARY TO FIND ARTICLES.

https://mytlc.trident.edu/index.php?page=library

If you need login and password it is

Trey.hooks@my.trident.edu

SHorty1029!!