Author: chris

OL 211: Milestone Two: Employee Development Processes

1. Case Study: Analysis of Case Study: A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives.

2. Job Posting: Customer Service – CARE Business Partner

3. SHRM Power Point presentation and its note pages: Unit 6: Training Methods, Experiential Learning and Technology

Instructions: You will write and submit on time, a 2-3 page written document that will include the five sections identified below:

Section One:

· Illustrate (Explain) the value of a training needs assessment in an organization in general, supporting your response (with reference material).

Section Two:

· Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner in Maersk.

Section Three:

· Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.

Section Four:

· Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.

Section Five:

· Describe how you would incorporate adult learning principles and methods of experiential learning from this OL 211 course into the Maersk Customer Service – CARE Business Partner training program.

Is the Internet Increasing Our Intelligence?
Internet is a short term for internetworking. Telecommunication has evolved over ages. In the twenty first century, the internet has emerged as a result of digital revolution. Internet has led to limitless information sharing which has revolutionized our society. There has been tremendous changes from individual person’s lives to business operations. Internet has brought huge benefits and evils into our lives. Internet has affected every aspect of our lives from academic, social, and business. With fast internet connections, communication has been made very much easier than ever before. However as people rely more on internet, negative effects are now being seen. These negative effects brought by internet has affected individuals, societies, cultures and economic development.
Positive effects of internet
Easy information retrieval
Internet search engines has made easy search of information. It has replaced physical libraries and the old library system. In the past, when one needed some crucial information, one would visit a library and check the catalogue to direct him to a certain book. After getting the book one would read through numerous pages just to get some information. Getting another source of related information would be another difficult task.

Lean operations are used to improve processes in a wide variety of industries, not just manufacturing.
Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and
provide better customer service. As a result, impro
ved operations are positively impacting the bottom line.
For this assignment, you’ll read and analyze a case study
about a Lean implementation at
Caesars
Casinos. Then, you’ll write a
6-
8 page
paper
that describes how
challenges were handled during the
process, your own proposal for a
similar
kaizen
event, and your recommendation for a Lean
implementation.
Answer the following questions about the Caesars Casinos case study:
1.
Describe two challenges that Caesars experienced during the Lean implementation
process.
What actions were taken to overcome each challenge? Were they effective?
2.
Assume
you manage hotel housekeeping at Harrah’
s Metropolis location
, and service scores
h
ave declined over the past year
. As part of the Lean rollout, you and some of your
front
–
line
employees will participate in a
kaizen
event focused on improving guest
–
room housekeeping
operations.
•
What KPIs (key performance indicators) would you propose to track to determine whether
the changes implemented through the
kaizen
effort actually improve performance?
Explain
your choice of
KPIs.
•

Conflicts
In this assignment, you will study the methods used by leaders to resolve different types of conflicts.

Question 1
Using a scholarly Online Library or the Internet, research about the following:
• Types of conflicts
• Levels of conflicts
• Conflict handling modes

Consider the statement “conflict can be both good and bad.” Reflect on this statement and describe a time when you witnessed or experienced conflict in your personal or professional life.
Based on your research and experience, answer the following questions:

• What are the four basic types of conflict? Describe them.
• Which type of conflict did you witness or experience?
• What are the five levels of conflict? Describe them. What was the level of conflict in your situation?
• Which of the five conflict-handling modes was utilized?
• What are the three conflict negotiation models? What are the goals and indicators of success of each? Were any of these models used to resolve the conflict you witnessed or experienced?
• Do you agree or disagree that “conflict can be both good and bad”? Give reasons and explain whether the conflict you witnessed was good or bad.
• Provide an additional example of both good and bad conflict in a healthcare setting.

Question 2

Using the Scholarly Online Library or the Internet, research about the following:
• Thomas-Kilmann conflict mode instrument (TKI)
• Kraybill conflict style inventory (KCSI)
Now, choose one of these conflict styles in
ventories and based on your understanding of the model, complete the following tasks:

• Describe your chosen conflict style inventory.
• Describe how the conflict style inventory was developed.
• Explain the pros and cons of the inventory.

You are the Curriculum Manager for a large textbook publishing company. As part of your job, you must put together the forecast of the projects your department will focus on for the next three years (2014-2017). You have eight different textbook revisions that should be completed during 2014. The revisions themselves do not bring in high dollar amounts, but clients are fickle, and if updated textbooks are not available they will look at your competitor for books. Four of the books are your top sellers. Three of them are fairly popular, and one revision is so old that your clients have looked elsewhere over the past year for a better resource. You also need to create a new line of textbooks for Engineering that should be completed by the end of 2017.

Your boss has also tasked you with the assignment of creating multi-media learning tools for the entire line of Biology textbooks your company produces. This multi-media line could bring in huge profits for the company if it could be completed by mid-year of 2013. This multi-media area is new and not an area the company has worked on in the past. You have some technology resources that could be used and some employee resources that are capable of starting the project, but there will be additional resources you will need to complete this project.

Your current target market for your textbook products has been at the high school level, and the CEO of the company wants to enter the college textbook market. You have also been tasked with determining what educational areas (Business, Criminal Justice, English, or Psychology) are the best areas to begin entry into this market. You will need to set up a task force, direct this process, create a timeline for entry, and begin work on a plan for your area regarding this new market. Then, entry into this new market should occur sometime in 2016.

For this assignment, use Microsoft Word to answer the following:

1. explain whether project management techniques are appropriate for this project and why.

2. describe the strategic planning process involved in this project.

3. choose five key topics that you would use as criteria for prioritizing projects, and then use a weighted scoring matrix that includes at least two financial criteria to determine how you would evaluate the components of your project.

4. Your assignment should be at least 300 words.

As the Information Systems Security Officer for your large health care company, you have been assigned the task of implementing Web security. Determine how you would implement security to eliminate single points of failure.
Describe the implementation of Secure Sockets Layer (SSL) in support of Hypertext Transfer Protocol Secure (HTTPS). Assess how you are assured that your browser is secure. Determine if the user data truly is protected or this is a false sense of security. Give an example of SSL being compromised.
Explain in your own words the necessity of a hacker concealing his / her actions in the hacking process. Determine what you believe to be, if any, the repercussions that exist for a hacker who doesn’t appropriately cover his / her tracks.
From the e-Activity, explain in your own words the processes used by the Stuxnet attackers to conceal their actions. Discuss why you believe these were successful in being undetected for such a long period of time.
Many say that once physical access is obtained by an intruder that all security is lost.
Determine whether or not you believe this is a true statement. Explain in your opinion whether or not wireless networks have decreased the need for hackers to gain physical intrusion.
Compare and contrast the security concerns between wired and wireless networks. Determine which you, as senior level management, would consider the greater area of risk and warrant greater security control expenditures. Justify your answer.
Compare and contrast two common threats to wireless local area networks (WLANs) and the security controls that could be implemented to combat each. Imagine you are an Information Technology (IT) Security Director. Explain which of these threats would cause more concern for your organization and how you would justify the expenditures of the selected security concerns to upper management.

Prior to engaging in this discussion, read Chapters One and Two from your text, watch the B.F. Skinner – Operant Conditioning and Free Will and the How to Understand Cognitive Psychology videos, and review any relevant Instructor Guidance. It is important to refer to the Discussion Forum Grading Rubric for guidance on how your discussion posts will be evaluated.

Compare and contrast the psychological “camps” of behaviorism and. cognitivism based on scholarly materials including the required resources for this week.
Analyze how each learning theory applies to real-life situations, and provide two examples for each.
Behaviorism example – Every time the chickens get on the porch, they are sprayed with water. After time, the chickens learn not to be on the porch.
Demonstrate your further understanding of these theoretical perspectives by including implications to learning posed by each theory.
Based on the evidence presented in this week’s resources, what are the major strengths and weaknesses of each theory in relation to how we learn? In your comparison, do you see where one type of training might work better than the other based on situations (e.g., differing age groups, differing learning abilities, or differing skill level/rigor)?
Apply basic research methods to your comparison by providing empirically based research findings or other reliable examples to support your statements.
Be sure to cite all your references in APA style as outlined in the Ashford Writing Center.

Enterprise Architecture Enables Processes Paper

Purpose of this Assignment

This assignment gives you the opportunity to apply your critical thinking skills and understanding of the course concepts to explain how the enterprise architecture (EA) and/or the EA program supports the other IT management processes of an organization. This assignment specifically addresses the following course outcomes:

Describe enterprise architecture (EA), the appropriate application of EA frameworks, and an overall ongoing EA program
analyze and examine how enterprise architecture and enterprise systems influence, support, and enable an organization’s ability to contribute to strategic decision making and to respond and adapt to the business environment
apply EA concepts to support business requirements and identify opportunities for enterprise solutions

Imagine that you are an office manager and you have been tasked with the job of coordinating and heading the dismissal meeting for an employee layoff.

Write a six to eight (6-8) page paper in which you:
1. Propose three (3) ways that a manager can cope with any negative emotions that may accompany an employee layoff.
2. Describe a step-by-step process of conducting the dismissal meeting.
3. Determine the compensation that the fictitious company may provide to the separated employee.
4. Using Microsoft Word or an equivalent such as OpenOffice, create a chart that depicts the timeline of the disbursement of the compensation.
5. Predict three (3) ways that this layoff may affect the company.
6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:
• Formulate HRM strategies and policies to recruit, select, place, and retain the most efficient and effective workforce.
• Develop effective talent management strategies to recruit and select employees.
• Design processes to manage employee performance, retention, and separation.
• Analyze laws governing employment and how organizations can ensure ethical practices.
• Use technology and information resources to research issues in strategic human resource development.
• Write clearly and concisely about strategic human resource development using proper writing mechanics.

Select one agriculturally grown food that interests you, such as a popular food item, a specific agricultural product, a cultural food staple, or a type of food.

Trace the history, development, global discovery, and diffusion of your selected food item into popular culture in a presentation.

Create or locate a map that illustrates the spatial distribution of your selected food product. This will be either a global or national map depending on:

Where the food has dispersed and spread over time or within a specific time frame.
Who was affected by the dispersion of this food and what human dispersion it may have caused.

Answer the following in your presentation:

Where did your selected food item originate? Was it a part of the original locations’ cultural practices? What cultures is the food popular in today? Are there multiple language names for this popular food?
Where did it spread and why? Discuss if the historical spread of this food is related to colonialism, trade practices, and/or the slave trade. Did groups of people migrate voluntarily or involuntarily due to the dispersion of this food?
How did it spread? What types of transportation were/are involved?
What are the commonalities of the geographic locations to which it spread? What are the commonalities of the cultures to which it spread?
Are any historical, cultural, ethnic, or religious events associated with this food?
How is it used today?