OL 211: Milestone Two: Employee Development Processes
1. Case Study: Analysis of Case Study: A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives.
2. Job Posting: Customer Service – CARE Business Partner
3. SHRM Power Point presentation and its note pages: Unit 6: Training Methods, Experiential Learning and Technology
Instructions: You will write and submit on time, a 2-3 page written document that will include the five sections identified below:
Section One:
· Illustrate (Explain) the value of a training needs assessment in an organization in general, supporting your response (with reference material).
Section Two:
· Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner in Maersk.
Section Three:
· Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.
Section Four:
· Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.
Section Five:
· Describe how you would incorporate adult learning principles and methods of experiential learning from this OL 211 course into the Maersk Customer Service – CARE Business Partner training program.
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