1. According to Weiss, “E1s” should learn correspondence etiquette suitable for the persons receiving the message. In particular, each country has traditional ways of beginning and ending letters…“E1s” should honor these traditions, even when they seem alien, inappropriate, inefficient, or too fancy for a business exchange. (Points : 2)
True
False
Question 2. 2. The words enclosed, attached, and referenced are desirable in business writing because they are predictable. (Points : 2)
True
False
Question 3. 3. Punctuation and grammar matter because of how they amplify: (Points : 2)
what you are saying.
how what you say is interpreted.
what your readers expect.
all of the above.
Question 4. 4. Some writers like “air quotes,” those quotations placed around words for emphasis. Which of the following statements reflects Flood’s position on “air quotes”: (Points : 2)
“Air quotes are an effective way to soften a negative message.”
“Don’t use quotation marks to add emphasis or flair.”
“Quotation marks are a good way to hide when your message is unwelcome.”
Question 5. 5. Weiss asserts, “The effort needed to research the culture of our readers, as well as the cost of acquiring cultural informants, may seem high at first, but in a world of global commerce, it is a sound investment.” (Points : 2)
True
False
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