See in the instructions. Course name: Managing the Public Sector/Business and Management.

‘Consumerism is a model that prioritises the individual over the community, encourages passivity, downgrades public spaces, weakens accountability and privatises citizenship’ (Needham 2003)

critically evaluate the role of the service users in shaping public services and the role of public managers in keeping up with the change in public expectations. Integrate in the discussion examples from public services discussed in class or with which you may be familiar.

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