Part 1
o Identify and describe the cultural aspects that management cites as important and contrast them to the cultural attributes that employees report as being expected. How do employees believe they are expected to act to ?fit in??
o What are the most significant gaps between management and staff?
o What observations can you make on the differences between Conglomerate Inc.?s preferred culture and ?ideal? culture presented by HIS?
Part 2
When Jorge Maldonado became general manager of the local civic recreation center, he realized that many changes would be necessary to make the facility a true community resource. Having the benefit of a new bond issue, the center had the funds for new equipment and expanded programming. All he needed to do now was get the staff committed to the new initiatives. Unfortunately, his efforts have been met with considerable resistance to change.
A typical staff comment is, ?Why do we need all these extras? Everything is fine as it is.? How can Jorge deal with the employees? resistance to change, to enable him to move the change process along?
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