Quandong Community Health Service (QCHS) provides a comprehensive range of services in the regional area in which it is located. Clients/consumers who require counselling services might be referred by health care practitioners or might self-refer to the Service. QCHS currently operates on a service model that includes clients coming to an initial counselling appointment where the rostered intake counselling practitioner assesses the client’s needs and may make a referral to either the general counselling service or specialist counselling teams within QCHS. Currently there is a 3 months wait for clients to come for the intake assessment appointment. This waiting time has been steadily increasing over the last 12 months. Clients then have a further wait of 4 to 9 months until they are able to have their arranged counselling appointment – although clients with urgent problems are seen by Service staff as a priority. Financial resources are finite and while QCHS will receive workforce cost CPI (consumer price increase) increases each year, increases in staffing positions are not anticipated for QCHS. QCHS needs to make some strategic decisions about client access, models of care delivery and its operations.
Discuss the importance of organisational theory (OT) on decisions that Quandong Community Health Service will make about its counselling services in relation to the frameworks that underpin those decisions.
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