Question 1
You decide that the first step to be taken is to identify the requirements of the new administration system. Your task is to develop a questionnaire to be given to each stakeholder including the section Managers. These questions will provide you with the information you need to determine the specification and needs of your new administration system.
1) How do you store customer database?
2) How do you issue Purchase Order?
3) How do you do a quotation to your customer?
4) How do you issue Invoice?
5) How do you issue Delivery Order?
6) Where do you keep the supplier’s information and details?
7) Is there any soft copy recording all installation and services to customers?
8) Do you record any appointment made by customers?
9) Do you record what services you rendered to customers?
10) Do you record how customer make payment?
Question 2
A number of possible suppliers have been located to provide the administration system that you need. Write an email below addressed to the ‘prospective supplier’. The body of the email should request a response to the following:
• guarantees that their systems will address the specifications outlined in the e-mail
• include specifications of system
• details of other benefits their system offers
• quote price for installation and back up services
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