ERP Systems
Introduction
Microsoft Dynamics is said to be in line of ERP and CRM software applications. The delivery of these applications is done via a network of reselling partners who offer specialized services (Rama, 2013). A very small number of installations are carried out with no aid and cost of the resellers. This paper is going to focus on the integration of e-Con with Microsoft Dynamics customer relationship management.
Integration of e-Con with Microsoft Dynamics CRM
The e-Con product and sales configurator causes sales as well as services to become a greatly integrated portion of quote to the delivery processes and also equips sales people to work beyond “winning deals to being the customer’s trusted advisor” (e-Con, 2014, p. 1). Integration with Microsoft Dynamics customer relationship management gives a reflection of an organization’s dedication to client-facing teams as well as to Microsoft Dynamics.
It is pointed out that the integration of e-Con with Microsoft Dynamics customer relationship management goes beyond e-consolutions.com proven reputation with Dynamics electronic resource planning and clients (“Free-style configuration”, 2014). Customers can now have it all; linked processes and information, which reach every person that is involved in the production and selling of custom commodities and services. E-con engages in operating as a native portion of Dynamics CRM to undertake integration of CRM and difficult calculations as well as quotation processes. The company’s aim is to make it possible for the companies to satisfy unique client needs, undertake containment of costs, “and speed time to market while sustaining and enhancing quality” (e-Con, 2014, p. 1).
E-con goes beyond operating as an “integrated sales configurator”, it is found to be a solution that is complete, which brings all teams that are involved in selling and providing products and services, together. E-con is found to be different from the configurators which integrate with the Microsoft Dynamics customer relationship management, but utilize propriety databases. Since there is no integration of systems, data is “never in real time”(e-Con, 2014, p. 1). In the contrary, e-Con operates directly with the customer relationship management system database.
Moreover, operating within an interface which feels and looks like customer relationship management, the users can engage in drawing on centralized information “to build opportunities, sales quotations, technical quotations, sales orders, service orders, customer requests, and more” (e-Con, 2014, p. 1).
There can be generation of any document in consistent and well-branded Microsoft Office formats, which undertake enhancement of communications as well as professional identity. In addition, e-Con serves to equip sales channel with online quoting tools, which are accessed through the web, which utilizes real-time data automatically from Dynamics customer relationship management. The generation of results can as well be undertaken in a direct manner in Dynamics customer relationship management. For accuracy, the ease of use as well as flexibility, e-Con just cannot be beat (e-Con, 2014).
It is pointed out that by using e-Con, companies can be able to do away with the need of uploading data from the Microsoft Dynamics customer relationship management to a rigid and fixed configurator database (e-Con, 2014). E-Con utilizes data in a direct manner from “Microsoft Dynamics CRM” and other solutions that may be associated with it. Customer information, product information, discounts among other data “can be accessed in real-time from e-Con” (e-Con, 2014). There can be controlling and setting up of product portfolio by product management in a direct manner in Microsoft Dynamics CRM. There would be reflecting of whatever change in product portfolio in the e-Con configurator.
It is found out that unbeatable integration with the Microsoft Dynamics customer relationship management allows users to work with no much effort with all electronic resources planning data (e-Con, 2014). Moreover, e-Con can facilitate writing of data into any table or entity of the Dynamics application. The user is not limited to the sales order and quotation area. This integration makes it possible for the user to utilize the configurator in whatever area of Dynamics and be able to write data into other custom entities or ISV solutions. No programming is required.
It has also be established that e-Con studio offers users or customers the flexibility to engage in building any model design that is required and operate with unlimited rules, functions and levels (e-Con, 2014). Even the users that do not have programming experience are able to engage in adding common logic to e-Con. The object-oriented modeling allows model builders to operate with smaller sub-models and this ensures easy maintenance as well as the capability to change and re-use models for the diverse set-ups.
It is also pointed out that, with e-Con, there is “virtually no down time for productivity” (e-Con, 2014). E-con can be utilized from within the Dynamics CRM while at the same time utilizing data originating from Dynamics electronic resource planning for selections, calculations, or the related activities.
Conclusion
It has been seen in the discussion that integrating of e-Con product and sales configurator with Microsoft Dynamics customer relationship management has a number of benefits to the organization. It is recommended that it should be adopted by more organizations in order for them to enjoy these benefits.
References
e-con, (2014). Retrieved from, http://e-consolutions.com/solutions/products/for-dynamics-crm
Free-style configuration – e-Con rules for wild, winning combinations, (2014). Retrieved from, http://www.e-consolutions.com/blog/
Rama, G. (2013). Microsoft’s Dynamics ERP now available as Azure service. Retrieved from, http://redmondmag.com/articles/2013/06/18/dynamics-erp-as-azure-service.aspx
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