The role of Enterprise Resource Planning (ERP) systems in managing business processes has expanded significantly over the past decade from a focus on specific business areas such as manufacturing, procurement, or human resources, to broader
use throughout the company. Although IT has traditionally been responsible for specifying and implementing technology within an organization, successful ERP implementations require involvement from stakeholders at all levels, from executives to end users. For many companies, the transition from existing traditional systems to a new ERP can consume significant corporate resources, including time, expense, and risk to business operations. (TEC, 2013)
United Parcel Service (UPS) the world‘s largest air and ground package–distribution company, started operating in 1907, out of a closet-sized basement office. Today, with the backing of technology and especially ERP systems, UPS is now the world’s largest
ground and air package-distribution System Company. Arguably, because of the fierce competition with FedEx, UPS has had to heavily invest in technology to become the global leader that they are.
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