1. Use the 5 component framework to discuss and develop the process for an improved type of internal system (ERP, CRM) and External System (Mashups, Social Media tools and sites, monitoring skills). (Research alternatives)
2. Respond as the question is designed in the e-textbook. Show research to support your response. Compare each area of the 5 component model on both alternatives. What hardware, software, data, procedures, and people (in terms of skills) would the team need to implement both?
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