Explain the author’s ability to present the information.

HIS201 Nonfiction/Biography Book Project – Questions:
Part I – All of the following questions must be answered in your presentation:
1. When was your book written? Is it considered a primary source or secondary source? How do you know it is a primary or secondary source? Is it significant to the time period in which it represents? Is it significant to the time period we are studying today? (Review from Discussion Board Check-in)
2. What is the main idea/topic discussed in the book? What subtopic is the main idea related to, are they personal, sociological, global, political, economic, spiritual, medical, or scientific? Provide examples from the book to support your answer. (Review from Discussion Board Check-in)
3. Explain the author’s ability to present the information. How does the author support the main idea of the book? Does the author use personal opinion, observation, proof from research and use of primary sources? Does the author speculate? Is the author convincing? Is the information in the book rooted in facts, science, quotes? Provide examples from the book to support your answer.
4. Provide 3 specific passages that struck you as significant—or interesting, profound, amusing, illuminating, disturbing, sad…? What was memorable? Why was it memorable? How can it directly be connected to history and the time period in which we are studying?
5. Non-fiction books can sometimes be difficult to read, the language may be difficult, concepts and vocabulary may be new, and sometimes readers feel the way the book was written makes the book seems boring, non-enjoyable, and difficult to understand. Was the book written in a way that was easily accessible? Did the language make you lose interest in something that would have otherwise been an exciting subject? Were unfamiliar terms and concepts explained? Were there plenty of visuals to reinforce the subject matter and were they helpful?
Part II – Choose 4 questions that best suit your book project
1. Was the book designed to teach the reader or bring awareness to something during the time period in which it was written? Did it succeed? How? If not, why? Provide examples from the book to support your answer.
2. Was the purpose of the book to bring to light an issue? How controversial are the issues raised in the book? Who are the major players in the book and what role do they play in the issues discussed? Is the government involved or do the issues in the book lead to legislation (during the time period or later in history)? What are your beliefs in regards to the issues? How do the issues discussed in the book personally affect your life? Provide examples from the book to support your answer.
3. What are the implications for the future (think in terms of after the time period the book was written and the future compared to today)? Are there long- or short-term consequences to the issues raised in the book? Are they positive or negative…affirming or frightening? Provide examples from the book to support your answer.
4. Does the author propose any solutions in the book? If so, what are the solutions and whyWho would implement those solutions? How probable is success? Provide examples from the book to support your answer.
5. If you chose a memoir or biography, was there something especially surprising about this person’s story? What was it and why? Was there a lesson could be taken away from this person’s life? What was it and why is it important? Did preconceived opinions of this person change after reading their story? If so, did it change for the better or the worse? Explain.
6. If you chose a memoir: Memoirs can be written for a variety of different purposes, such as clearing up a misconceived notion, gaining fame and notoriety or promoting something. What category does this book fall into?
7. If you chose a biography: How did this person impact history? What might have been different without his or her presence?
Part III – All questions in this section must be answered.
1. Conclusion and final thoughts: How has the book affected you as a historian? Has it broadened your perspective about a difficult issue during the time period in which we are studying? Do you have a personal or societal connection to the book? Has it changed your opinion regarding the time period and issues presented in the book?

Determine the training cost for the training program you are proposing.

Assignment 2: Designing a Training Program
Due Week 8 and worth 300 points
Create a written proposal in which you detail the complete design of an employee training program.
Write a six to eight (6-8) page paper in which you:
Design a two (2) day training program for a group of twenty (20) employees.
Identify two to three (2-3) training needs though a Training Needs Analysis (TNA) and justify an approach for this training.
Develop the training objective for this program based on an analysis of the business.
Determine the training cost for the training program you are proposing. Include a detailed breakdown of time allotted for each piece, the subsequent cost analysis, and the total cost for the project as a whole.
Select key training method(s) to deliver the program to employees, such as an e-Learning module or a one-day face-to-face training program.
Create an agenda of activities for the training program.
Use at least five (5) quality academic resources in this assignment. Note: Wikipedia and similar Websites do not qualify as academic resources.
Format your assignment according to the following formatting requirements:
Typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page is not included in the required page length.
Include a reference page. Citations and references must follow APA format. The reference page is not included in the required page length.
The specific course learning outcomes associated with this assignment are:
Identify when to conduct a Training Needs Analysis (TNA).
Analyze the various approaches to performing a Training Needs Analysis.
Develop strategies for training design.
Use technology and information resources to research issues in training and development.
Write clearly and concisely about training and development using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.
Points: 300 Assignment 2: Designing a Training Program
Criteria
Unacceptable
Below 60% F Meets Minimum Expectations
60-69% D
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. Design a two (2) day training program for a group of twenty    (20) employees.
Weight: 15% Did not submit or incompletely designed a two (2) day training program for a group of twenty (20) employees. Insufficiently designed a two (2) day training program for a group of twenty (20) employees. Partially designed a two (2) day training program for a group of twenty (20) employees. Satisfactorily designed a two (2) day training program for a group of twenty (20) employees. Thoroughly designed a two (2) day training program for a group of twenty (20) employees.
2. Identify two to three (2-3) training needs though a Training Needs Analysis (TNA) and justify an approach for this training.
Weight: 15% Did not submit or incompletely identified two to three (2-3) training needs though a Training Needs Analysis (TNA) and did not submit or incompletely   justified an approach for this training. Insufficiently identified two to three (2-3) training needs though a Training Needs Analysis (TNA) and insufficiently justified an approach for this training. Partially identified two to three (2-3) training needs though a Training Needs Analysis (TNA) and partially justified an approach for this training. Satisfactorily identified two to three (2-3) training needs though a Training Needs Analysis (TNA) and satisfactorily justified an approach for this training. Thoroughly identified two to three (2-3) training needs though a Training Needs Analysis (TNA) and thoroughly justified an approach for this training.
3. Develop the training objective for this program based on an analysis of the business.
Weight: 15% Did not submit or incompletely developed the training objective for this program based on an analysis of the business. Insufficiently developed the training objective for this program based on an analysis of the business. Partially developed the training objective for this program based on an analysis of the business. Satisfactorily developed the training objective for this program based on an analysis of the business. Thoroughly developed the training objective for this program based on an analysis of the business.
4. Determine the training cost for the training program you are proposing. Include a detailed breakdown of time allotted for each piece, the subsequent cost analysis, and the total cost for the project as a whole.
Weight: 15% Did not submit or incompletely determined the training cost for the training program you are proposing, including a detailed breakdown of time allotted for each piece, the subsequent cost analysis, and the total cost for the project as a whole. Insufficiently determined the training cost for the training program you are proposing, including a detailed breakdown of time allotted for each piece, the subsequent cost analysis, and the total cost for the project as a whole. Partially determined the training cost for the training program you are proposing, including a detailed breakdown of time allotted for each piece, the subsequent cost analysis, and the total cost for the project as a whole. Satisfactorily determined the training cost for the training program you are proposing, including a detailed breakdown of time allotted for each piece, the subsequent cost analysis, and the total cost for the project as a whole. Thoroughly determined the training cost for the training program you are proposing, including a detailed breakdown of time allotted for each piece, the subsequent cost analysis, and the total cost for the project as a whole.
5. Select key training method (s) to deliver the program to employees, such as an e-Learning module or a one-day face-to-face training program.
Weight: 15% Did not submit or incompletely selected key training method (s) to deliver the program to employees, such as an e-Learning module or a one-day face-to-face training program. Insufficiently selected key training method (s) to deliver the program to employees, such as an e-Learning module or a one-day face-to-face training program. Partially selected key training method (s) to deliver the program to employees, such as an e-Learning module or a one-day face-to-face training program. Satisfactorily selected key training method (s) to deliver the program to employees, such as an e-Learning module or a one-day face-to-face training program. Thoroughly selected key training method (s) to deliver the program to employees, such as an e-Learning module or a one-day face-to-face training program.
6. Create an agenda of activities for the training program.
Weight: 10% Did not submit or incompletely created an agenda of activities for the training program. Insufficiently created an agenda of activities for the training program. Partially created an agenda of activities for the training program. Satisfactorily created an agenda of activities for the training program. Thoroughly created an agenda of activities for the training program.
7. Use at least five (5) quality academic resources in this assignment.
Weight: 5% No references provided Does not meet the required number of references; all references poor quality choices. Does not meet the required number of references; some references poor quality choices. Meets number of required references; all references high quality choices. Exceeds number of required references; all references high quality choices.
8. Clarity, writing mechanics, and formatting requirements
Weight: 10% More than 8 errors present 7-8 errors present 5-6 errors present 3-4 errors present 0-2 errors present

Compare the different perspectives taken on codependence, as discussed in The codependence concept and the status quo and Concept of codependency.

Resources: Videos in this week’s Electronic Reserve Readings and the Serene Center Self Help Documents

Write a 1,400- to 1,750-word paper describing the effectiveness of various models. Include the following:

  • Compare the different perspectives taken on codependence, as discussed in The codependence concept and the status quo and Concept of codependency: Blaming the victim or pathway to recovery? Include the following:
    • CODA’s patterns and characteristics of codependency
    • Chmielewska’s interpersonal dependency model
    • The Serene Center’s typical codependent traits
  • Given what you are learning about addiction and codependency, which models do you feel are most effective for helping families and why?
  • How are these models synergistic, or how do they take competing views.
  • What are the consequences of uncontrolled addition?
  • How is addition recovery affected by an all-inclusive view of codependency?

Provide a summary about which theory you feel is most useful for helping to intervene on codependency.

Format your paper consistent with APA guidelines.

Discuss the role of standards in wireless networks.

Assignment 3: Wireless Security Policy

Due Week 8 and worth 100 points

 

Implementing wireless technologies involves technical and management issues or considerations that have strategic business implications within organizations. Thus, it is critical that organizations adopting wireless technologies develop the appropriate security policies governing wireless technologies and operations within their organization.

 

Write a four to six (4-6) page wireless security policy for a medium-sized banking organization using the following structure:

  1. Wireless Security Policy
    1. Wireless Security Policy Overview
    2. Purpose and Scope
    3. Applicability
    4. Wireless Network Security Requirements
    5. Wireless Network Access Requirements
    6. Wireless Device Requirements
    7. Wireless Standards Supported by the Organization
    8. Ethical Guidelines Associated with Wireless Networks in the Organization
    9. Policy Enforcement
    10. Terms and Definitions
  2. Use at least two (2) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

  • Discuss the role of standards in wireless networks.
  • Analyze the network protocols and security mechanisms in wireless networks.
  • Evaluate the application of Wireless LANs, MANs, and PANs.
  • Describe the ethical issues inherent in wireless networking.
  • Use technology and information resources to research issues in wireless networks.
  • Write clearly and concisely about wireless computing topics using proper writing mechanics and technical style conventions.

 

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.

Points: 100

Assignment 3: Wireless Security Policy

Criteria

Unacceptable

Below 70% F

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1a. Write a wireless security policy which includes a wireless security policy overview.

Weight: 10%

Did not submit or incompletely wrote a wireless security policy which included a wireless security policy overview. Partially wrote a wireless security policy which included a wireless security policy overview. Satisfactorily wrote a wireless security policy which included a wireless security policy overview. Thoroughly wrote a wireless security policy which included a wireless security policy overview.
1b. Write a wireless security policy for a medium-sized banking organization which includes a purpose and scope.

Weight: 10%

Did not submit or incompletely wrote a wireless security policy for a medium-sized banking organization which included a purpose and scope. Partially wrote a wireless security policy for a medium-sized banking organization which included a purpose and scope. Satisfactorily wrote a wireless security policy for a medium-sized banking organization which included a purpose and scope. Thoroughly wrote a wireless security policy for a medium-sized banking organization which included a purpose and scope.
1c. Write a wireless security policy for a medium-sized banking organization which addresses applicability.

Weight: 10%

Did not submit or incompletely wrote a wireless security policy for a medium-sized banking organization which addressed applicability. Partially wrote a wireless security policy for a medium-sized banking organization which addressed applicability. Satisfactorily wrote a wireless security policy for a medium-sized banking organization which addressed applicability. Thoroughly wrote a wireless security policy for a medium-sized banking organization which addressed applicability.
1d. Write a wireless security policy for a medium-sized banking organization which includes wireless network security requirements.

Weight: 10%

Did not submit or incompletely wrote a wireless security policy for a medium-sized banking organization which included wireless network security requirements. Partially wrote a wireless security policy for a medium-sized banking organization which included wireless network security requirements. Satisfactorily wrote a wireless security policy for a medium-sized banking organization which included wireless network security requirements. Thoroughly wrote a wireless security policy for a medium-sized banking organization which included wireless network security requirements.
1e. Write a wireless security policy for a medium-sized banking organization which includes wireless network access requirements.

Weight: 10%

Did not submit or incompletely wrote a wireless security policy for a medium-sized banking organization which included wireless network access requirements. Partially wrote a wireless security policy for a medium-sized banking organization which included wireless network access requirements. Satisfactorily wrote a wireless security policy for a medium-sized banking organization which included wireless network access requirements. Thoroughly wrote a wireless security policy for a medium-sized banking organization which included wireless network access requirements.
1f. Write a wireless security policy for a medium-sized banking organization which includes wireless device requirements.

Weight: 10%

Did not submit or incompletely wrote a wireless security policy for a medium-sized banking organization which included wireless device requirements. Partially wrote a wireless security policy for a medium-sized banking organization which included wireless device requirements. Satisfactorily wrote a wireless security policy for a medium-sized banking organization which included wireless device requirements. Thoroughly wrote a wireless security policy for a medium-sized banking organization which included wireless device requirements.
1g. Write a wireless security policy for a medium-sized banking organization which includes wireless standards supported by the organization.

Weight: 10%

Did not submit or incompletely wrote a wireless security policy for a medium-sized banking organization which included wireless standards supported by the organization. Partially wrote a wireless security policy for a medium-sized banking organization which included wireless standards supported by the organization. Satisfactorily wrote a wireless security policy for a medium-sized banking organization which included wireless standards supported by the organization. Thoroughly wrote a wireless security policy for a medium-sized banking organization which included wireless standards supported by the organization.
1h. Write a wireless security policy for a medium-sized banking organization which includes ethical guidelines associated with wireless networks in the organization.

Weight: 5%

Did not submit or incompletely wrote a wireless security policy for a medium-sized banking organization which included ethical guidelines associated with wireless networks in the organization. Partially wrote a wireless security policy for a medium-sized banking organization which included ethical guidelines associated with wireless networks in the organization. Satisfactorily wrote a wireless security policy for a medium-sized banking organization which included ethical guidelines associated with wireless networks in the organization. Thoroughly wrote a wireless security policy for a medium-sized banking organization which included ethical guidelines associated with wireless networks in the organization.
1i. Write a wireless security policy for a medium-sized banking organization which addresses policy enforcement.

Weight: 5%

Did not submit or incompletely wrote a wireless security policy for a medium-sized banking organization which addressed policy enforcement. Partially wrote a wireless security policy for a medium-sized banking organization which addressed policy enforcement. Satisfactorily wrote a wireless security policy for a medium-sized banking organization which addressed policy enforcement. Thoroughly wrote a wireless security policy for a medium-sized banking organization which addressed policy enforcement.
1j. Write a wireless security policy for a medium-sized banking organization which addresses terms and definitions.

Weight: 5%

Did not submit or incompletely wrote a wireless security policy for a medium-sized banking organization which addressed terms and definitions. Partially wrote a wireless security policy for a medium-sized banking organization which addressed terms and definitions. Satisfactorily wrote a wireless security policy for a medium-sized banking organization which addressed terms and definitions. Thoroughly wrote a wireless security policy for a medium-sized banking organization which addressed terms and definitions.
2. 2 references

Weight: 5%

No references provided Does not meet the required number of references; some or all references poor quality choices. Meets number of required references; all references high quality choices. Exceeds number of required references; all references high quality choices.
3. Clarity, writing mechanics, and formatting requirements

Weight: 10%

More than 6 errors present 5-6 errors present 3-4 errors present 0-2 errors prese

Discuss any specific statistical results that would help a real estate agent understand the condominium market.

Option 1 – Gulf Real Estate Properties 

Gulf Real Estate Properties, Inc. is a real estate firm located in southwest Florida. The company, which advertises itself as an “expert in the real estate market,” monitors condominium sales by collecting data on location, list price, sale price, and the number of days it takes to sell each unit. Each condominium is classified as Gulf View if it is located directly on the Gulf of Mexico, or No Gulf View if it is located on the bay or a golf course (near but not on the Gulf). Sample data from the Multiple Listing Service in Naples, Florida, provided sales data for 40 Gulf View condominiums and 18 No Gulf View condominiums. The complete data set is in the file named Real Estate, linked at the bottom of the page.

Managerial Report

Prepare a report (see below) that summarizes your assessment of the nature of the housing market in southwest Florida. Be sure to include the following seven (7) items in your report.

  1. Descriptive statistics (mean, median, range, and standard deviation) to summarize each of the three variables for the 40 Gulf View condominiums. Are there any outliers in the data set for any of the three variables? If there are any outliers in any category, please list them and state for which category they are an outlier. Describe which method you used to make your determination.
  2. Descriptive statistics (mean, median, range, and standard deviation) to summarize each of the three variables for the 18 No Gulf View condominiums. Are there any outliers in the data set for any of the three variables? If there are any outliers in any category, please list them and state for which category they are an outlier. Describe which method you used to make your determination.
  3. Compare your summary results from #1 and #2. Discuss any specific statistical results that would help a real estate agent understand the condominium market.
  4. Develop a 95% confidence interval estimate of the population mean sales price and population mean number of days to sell for Gulf View condominiums. Interpret your results.
  5. Develop a 95% confidence interval estimate of the population mean sales price and population mean number of days to sell for No Gulf View condominiums. Interpret your results.
  6. Assume the branch manager requested estimates of the mean selling price of Gulf View condominiums with a margin of error of $40,000 and the mean selling price of No Gulf View condominiums with a margin of error of $15,000. Using 95% confidence, how large should the sample sizes be for each?
  7. Gulf Real Estate Properties just signed contracts for two new listings: a Gulf View condominium with a list price of $589,000 and a No Gulf View condominium with a list price of $285,000. What is your estimate of the final selling price (based on the percent difference for the sale and list price) and number of days required to sell each of these units?

As with all written assignments, you should have in-text citations and a reference page.

Your report must contain the following:

  • A title page in APA style.
  • An introduction that summarizes the problem.
  • The body of the paper should answer the questions posed in the problem by communicating the results of your analysis. Include results of calculations, as well as charts and graphs, where appropriate.
  • A conclusion paragraph that addresses your findings and what you have determined from the data and your analysis.

Describe how you will test for competency.

You are responsible for orienting the newest group of Registered Nurses to your hospital. Please develop an orientation packet that includes all of the necessary information that they will need to know before beginning to work (infection control, emergency preparedness, appropriate disposal of sharps and chemicals, medication reconciliation, etc.). Also describe how you will test for competency. Please use your creativity in preparing this packet, however, it must contain relative information that you have learned from this course so far as well as other courses that you have taken. Feel free to use your experience from your place(s) of employment.

Analyze the data using the regression model y = b0 + b1x, where y = time to approve and mail a claim (weekly average), x = 0 for the old process, and x = 1 for the new process.

Due in Week 7 and worth 30 points

 

 

 

The data in the table below is from a study conducted by an insurance company to determine the effect of changing the process by which insurance claims are approved. The goal was to improve policyholder satisfaction by speeding up the process and eliminating some non-value-added approval steps in the process. The response measured was the average time required to approve and mail all claims initiated in a week. The new procedure was tested for 12 weeks, and the results were compared to the process performance for the 12 weeks prior to instituting the change.

 

 

 

            Table: Insurance Claim Approval Times (days)

 

    Old Process       New Process  
 

Week

Elapsed Time    

Week

Elapsed Time
1 31.7   13 24
2 27   14 25.8
3 33.8   15 31
4 30   16 23.5
5 32.5   17 28.5
6 33.5   18 25.6
7 38.2   19 28.7
8 37.5   20 27.4
9 29   21 28.5
10 31.3   22 25.2
11 38.6   23 24.5
12 39.3   24 23.5

 

 

 

Use the date in table above and answer the following questions in the space provided below:

 

  1. What was the average effect of the process change? Did the process average increase or decrease and by how much?

 

  1. Analyze the data using the regression model y = b0 + b1x, where y = time to approve and mail a claim (weekly average), x = 0 for the old process, and x = 1 for the new process.

 

  1. How does this model measure the effect of the process change?

 

  1. How much did the process performance change on the average? (Hint: Compare the values of b1 and the average of new process performance minus the average of the performance of the old process.)

Evaluate three (3) communication strategies.

Assignment 4: Resistance and Communication

Using Regions Bank, diagnose the organization’s level of resistance and construct a solid communication plan. Submit a four to six (4-6) page paper

Write a four to six (4-6) page paper in which you:

  1. Diagnose the reasons for resistance to change.
  2. Interpret the potential causes of resistance in the organization. Identify and describe three (3) potential causes of resistance to your change plan. Identify and describe three (3) potential sources of resistance to your change plan.
  3. Create a plan for minimizing possible resistance to your change management plan.
  4. Elaborate on the relationship between resistance to change and communication.
  5. Evaluate three (3) communication strategies.
  6. Recommend one (1) communication strategy that would be applicable to your organization. Diagnose why this communication strategy is best for your organization.
  7. Create a solid communication plan for your change initiative.
  8. Use at least four (4) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources.

If you choose the written paper, your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

Describes the health issues of several countries across the globe.

2.From a public health perspective, what are some ways to overcome cultural boundaries, and develop trust with population groups that are in need of targeted interventions?

3.Give an example of a program designed to address a disparity. Do you think this program is working? Why or why not?

4.What role do you feel the US should play in global health, and why?

5.How are issues faced in developing countries different from those in developed countries? Why does this difference exist?

6.Shi (2014) describes the health issues of several countries across the globe. Choose one of these countries and compare its issues to that of the US?

 

Part 2 the paper and attached is the topic I cose before.

Using your chosen topic from Week 2, write a 1,050- to 1,400-word paper on your topic becomes a policy. In your paper, include the following information:

  • Restate your policy’s objective
  • Define Evaluation stage (explain the evaluation process that would be used to determine if your stated policy objective(s) could be met)
  • Define Analysis (explain how analysis supports evaluation, explain what data would be used to evaluate your policy identify factors that could prevent your policy objective from being achieved, and identify factors that could contribute to the policy meeting its objectives)
  • Define Revision (explain how evaluation and analysis support policy revision, and identify any revisions to your policy that you believe are necessary based on factors identified during the analysis stage)

 

    • Cite a minimum of four references.

Highlight the need to engage with stakeholders within organizations and to override inertia to change by helping them understand why the organization needs to change and then explaining the specifics of the change.

Synopsis:
This case centers on change in location for the central mailroom warehouse at a prominent mid-Atlantic university. The employees involved in the change are not happy because management did not take their opinions into consideration.

Learning Objective:
To highlight the need to engage with stakeholders within organizations and to override inertia to change by helping them understand why the organization needs to change and then explaining the specifics of the change. The case helps underscore the importance of generating change from within an organization and illustrates that doing this will maximize employee buy-in and increase the successful outcome of change initiatives. We apply Lewin’s model of planned change and force field analysis.

Source:
Taken from The Breeze, James Madison University school paper, August 28, 1995 titled “Postal Workers Upset about System Changes.”
For Discussion:

Using what you’ve learned from your reading and class discussion about organizational change theories and principles, analyze and explain the situation in the JMU postal service warehouse.

Be sure to apply any of the following points in your analysis:
Drivers for change
Resistance to change
Lewins 3-phase change model or Kotter’s 8-step model
Force Field Analysis http://www.extension.iastate.edu/communities/tools/forcefield.html
Organizational Development, Appreciative Inquiry
Culture and Change
Learning Organization

CASE

If you expect your mail to come with the same “speedy delivery” made popular by mailman Mr. McFeeley of Mister Rogers’ Neighborhood, you may be disappointed over the next few weeks.

While mail delivery is not drastically slower than normal, employees in the JMU postal service warehouse can offer several reasons why they are having trouble delivering mail as promptly as usual.

The majority of the five-member crew who work in the warehouse, now located on South Main Street across from Duke’s Plaza say they are upset because postal service management did not take their opinions into account before throwing changes at them.

“We were consulted, but they didn’t take anything we said into account,” said Eric McKee, a postal service employee who works in the warehouse.

Changes have included moving the warehouse to a building 10 minutes from campus which consists of a basement without running water or bathroom facilities. Employees must walk outside to the front of the building in order to use bathrooms.

McKee, along with another delivery employee who wished to remain anonymous for fear of losing his job, complained of the “great physical stress” involved in carrying the large tubs of mail instead of carrying mailbags that can be thrown over the shoulder.

According to another employee who wished to remain unnamed, in addition to the physical stress, the tub-delivery system slows up mail delivery considerably. The employee said by slinging mailbags over the shoulder it was easier to carry large loads of mail, something nearly impossible with the tubs.

According to Terry Woodward, director of postal services, the change from mailbags to bins came the day after the warehouse change location. The changes were brought about to accommodate the growing volume of mail that has come as a result of the increasing numbers of departments and students in the university, Woddward said. Delivering the mail with the tub system instead of a bag system reduces steps, Woodward said, thus speeding the delivery time. While Woodward acknowledged that the changing system is the cause for mail slowdown, he said he expects delivery to speed up as employees get used to the new system.

The warehouse used to be located in a trailer behind Anthony-Seeger Hall. The new location is a five-to-ten minute drive to campus, which employees say slows down their delivery time substantially. One delivery worker said the move has brought about “new obstacles,” such as having to wait 10 minutes for a train to cross in front of him.

The facility was forced to move off campus Aug. 3 when the Facilities Management Department took over the trailer postal services used to occupy next to Anthony-Seeger Hall, Woodward said.

Woodward said he expected initial resistance to the changes by postal employees, but hoped the workers would keep an open mind while giving the new system time to smooth out. “There’s certainly been some resistance,” Woodward said about postal employees’ reactions to the changes. One such case of resistance may have brought about the firing of Troy Munford, a summer postal service employee who said the new system is “unmanageable.” Munford claims he was fired for “insubordination” by Sonja Mace, operations manager for the postal service, when he told her the system wasn’t working and tried to arrange a meeting between the heads of postal services and the employees. Munford said that after he told Mace “you promised to give us your best and obviously your best wasn’t good enough,” Mace “stomped her foot . . . and said, ‘you’re fired.’” Due to Munford’s firing about two weeks ago, some employees were afraid to speak out or have their names printed in the paper for fear they may also lose their jobs. By making the changes, Mace “has doubled, if not tripled, the workload” of the employees, he said.

‘I’m just concerned for the people who are still here,” Munford said. He said he is afraid some of them “will hurt themselves eventually, due to the physical difficulty of the job.”

Mace refused to comment on any personnel issues regarding the change.