What kind of training and development activities would you implement to change the culture of the hospital in regard to reducing patient care errors?

Please write a discussion post reply to the attached discussion post. Must be at least 450 words with at least 3 scholarly citations in APA format. Sources must have been published within the last five years. Must also integrate a minimum of 2 citations of scriiptural support as well as the textbook. Bible is not a reference.
Instructions for post are here:
The Surgical Care Improvement Project (SCIP) is a national quality partnership of organizations interested in improving surgical care by significantly reducing surgical complications. Partners in SCIP believe that a meaningful reduction in surgical complications depends on surgeons, anesthesiologists, perioperative nurses, pharmacists, infection control professionals, and hospital executives working together to intensify their commitment to making surgical care improvement a priority. If you were the administrator in charge of reducing errors related to surgery, what strategies would you implement that enable the different professionals (i.e., surgeons, anesthesiologists, preoperative nurses, pharmacists, infection control professionals, and hospital executives) to receive training? What kind of training and development activities would you implement to change the culture of the hospital in regard to reducing patient care errors? What other HRM activities could be impacted by the training and collaboration?
Post you will reply to is here:
Identifying early on that there are deficiencies or issues within the system will allow managers to make adjustments before the situation increases in severity (McConnell, 2021). One area that has been known to have errors is the level of documentation and documentation errors pertaining to the care provided or medications administered (AlThubaity & Mahdy, 2023). Therefore, creating Electronic Health Record (EHR) templates can be used by everyone who is caring for the patient to ensure that patient charting is done accurately, where pertinent information is not eliminated (AlThubaity & Mahdy, 2023). Improving communication amongst the healthcare team is imperative to ensure that the surgical procedure is happening to the right body region and the right patient (Wu et al., 2023). Therefore, to fulfill this, it would be important for the surgical team to have a meeting before the procedure to review what is going to take place and ensure everyone is on the same page; this can also be impacted by ensuring proper patient documentation (Wu et al., 2023). Lastly, another strategy that can be implemented is proper hand hygiene protocols, as it has been shown that nurses are more likely than physicians to follow proper hand hygiene guidelines (Lamping et al., 2022). Therefore, it is important to create a sterile environment prior to entering the surgical suite and prevent future infections for the patient (Lamping et al., 2023).


There are various types of training sessions that can be implemented in a healthcare setting to provide proper education and create a positive culture surrounding surgeries. One educational training would be a legal training program for staff and professionals as it will show them what the Human Resources process would be like, including their coverage and how legal matters can impact the company, therefore supporting the need for protocols to be abided by (McConnell, 2021). Another training would be with the EMR trainers to allow them the opportunity to teach nursing staff and professionals about the new templates being used, which will improve their communication and decrease documentation errors (Kalayou et al., 2021). Having this training will also provide the opportunity for any negative attitudes toward the EMR system to be addressed and show why these systems must be used in patient care (Kalayou et al., 2021). Another educational opportunity that would be beneficial for a surgical team would be the use of morbidity and mortality seminars (Hunt et al., 2022). These meetings allow for an evaluation to determine the quality of care patients are receiving; however, they also serve the purpose of providing education to the staff as a way to prevent these occurrences from happening in the future (Hunt et al., 2022). One way to improve morbidity and mortality seminars is to include all staff members involved so the entire patient experience is reviewed, not just what the physician or allied health providers provide (Hunt et al., 2022).

Other Activities

Conducting training and educational opportunities will allow the staff to remain up to date on the current literature and will aid the company in remaining compliant (McConnell, 2021). Conducting regular training provides an opportunity to recruit qualified candidates as the company will start to build a reputation (Gilmore, 2022). Additionally, this will allow the current staff to perform better on performance appraisals as issues that occur within the workplace are being addressed (Gilmore, 2022).

Biblical Integration

Psalm 32:8 states, “I will instruct you and teach you in the way you should go; I will counsel you with my loving eye on you” (New International Version Bible, 2011). This verse shows Christians that we must rely on God to show and teach us what He has planned. However, within the healthcare industry, it is important that administrators implement training opportunities for their teams to help prevent deficiencies (McConnell, 2021). Additionally, it creates an environment where patients will receive better care (Hunt et al., 2022).


Reducing surgical errors should be a focus of a healthcare administrator as it will impact the facility overall. The administrator should implement strategies to help improve and prevent errors, which can include EHR templates where communication will be better served (AlThubaity & Mahdy, 2023). Also, implementing proper hand hygiene protocols will improve patient safety and prevent post-surgical infections (Lamping et al., 2022). Another aspect that will aid in improving the workplace culture is to have morbidity and mortality conferences where learning can take place in a non-judgemental area as it promotes the opportunity to prevent these occurances from happening in the future (Hunt et al., 2022).


AlThubaity, D. D., & Mahdy Shalby, A. Y. (2023). Perception of health teams on the implementation of strategies to decrease nursing errors and enhance patient safety. Journal of Multidisciplinary Healthcare, 16, 693-706. to an external site.

Gilmore, A., Saheb, R., & Reis, A. (2022). Exploring experiences of a telephone crisis support workplace training program in australia. Health & Social Care in the Community, 30(6), e4574-e4584. to an external site.

Hunt, C., Duke, K., Conyers, R., Plail, J., Hibbard, A., & David, L. (2022). 39 improving orthopaedic morbidity and mortality meetings at a district general hospital. British Journal of Surgery, 109(Supplement_6) to an external site.

Kalayou, M. H., Endehabtu, B. F., Guadie, H. A., Abebaw, Z., Dessie, K., Awol, S. M., Mengestie, N. D., Yeneneh, A., & Tilahun, B. (2021). Physicians’ attitude towards electronic medical record systems: An input for future implementers. BioMed Research International, 2021, 5523787-9. to an external site.

Lamping, J., Tomsic, I., Stolz, M., Krauth, C., Chaberny, I. F., & von Lengerke, T. (2022). Do task and item difficulty affect overestimation of one’s hand hygiene compliance? A cross-sectional survey of physicians and nurses in surgical clinics of six hospitals in germany. Antimicrobial Resistance & Infection Control, 11(1), 147-147. to an external site.

McConnell, C.R. (2021). Human resources management in Healthcare Management: Jones & Bartlett.

New International Version Bible. (2011). Zondervan. (Original print in 1978).

Wu, Y., Chang, C., Huang, Y., Chen, S., Chen, C., & Kao, H. (2023). Artificial intelligence image recognition system for preventing wrong-site upper limb surgery. Diagnostics (Basel), 13(24), 3667. to an external site.

Textbook is: McConnell, C.R. (2021). Human resources management in Healthcare Management: Jones & Bartlett. ISBN: 9781284155136.
Chapters 14-16
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