The overall goal of this assignment is to make the concept of user-centered documentation
more meaningful for you.
Objectives
The objectives of this assignment include:
• familiarizing you with best practices for composing usable instructions
• introducing you to methods of usability testing and research
• giving you practice writing informal and formal reports and integrating them into a
document development cycle
• collaborating with a group while working toward a common communication
objective.
Parameters
For this assignment the class will function as a communication-consulting firm. Each team
(2 – 3 students) will function autonomously, reporting directly to me, Marika Seigel, who
will serve in the role of your supervisor.
Client and Project Description
The Upper Penninsula chapter of Little Brothers, Friends of the Elderly will serve as our
client. The chapter is seeking a how-to guide for the social networking site Facebook. The
target audience for this instruction set is senior citizens who have little to no experience
using social media such as Facebook but who want to keep in touch with relatives and
friends who increasingly use these sites as their primary means of keeping in touch. These
users may have varying degrees of computer literacy, but probably have little familiarity
with new forms of social media.
The goal of our firm is to provide Little Brothers with a set of instructions that meets the
needs of their users. Each team will create and usability test an instruction set for using
Facebook. (Note that you are required to conduct at least three tests or evaluations on
your instruction set.) Little Brothers will adopt the best set or sets of instructions for their
use.
Last Completed Projects
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