Revisions to the Workers Compensation Benefits

Problem Description

Fitch Manufacturing wants to redesign its employee manual so that it is more

usable for its employees. The Human Resources (HR) department has received

many complaints from employees that the policies and procedures outlined in the

manual are difficult to understand, and the HR staff spends much of its time

explaining company policy to employees. They want to begin with the workers’

compensation policy because it is one of the most confusing sections of the manual

and because management is concerned that employees aren’t taking full advantage

of the policy.

Part 1: Document Redesign (40%)

Your task in this part of the assignment is to consolidate, rewrite, and redesign the

workers’ compensation information sheet with the goal of making the final, single

document more useful for its end users. To do this, you first need to analyze the

users—how they will use this information and in what contexts. You then need to

inventory all the information on the original, decide how to cluster it, decide how

to organize the clusters, and decide how to convey the consolidated information in

an accessible, professional manner. You may format and design the document in

any way that you think makes it more usable for its users.

Part 2: Rhetorical Analysis (60%)

In this part of the assignment, your task is to write a rhetorical analysis in which

you explain to me the decisions you made in consolidating, rewriting, and

redesigning the workers’ comp information sheet. To do this, you need to discuss

the primary (Fitch Manufacturing employees) and secondary (management, HR,

legal, employees’ families, etc.) audiences, their attitudes, knowledge, and needs,

and how your revision addresses those. You also need to discuss the context in

which these instructions will be used and how you have addressed the constraints

of that context. Finally, you need to discuss the design choices that you have made

in redesigning this information sheet, from content to style to typography and other

text elements. The rhetorical analysis should be about two pages long in memo

format.

 

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