Question You are a project management consultant assigned to a small manufacturing firm that has been experiencing a myriad of problems. After conducting interviews and fact-finding with key managers, you have observed the following:
Company revenues and profits have fallen dramatically over the previous 12 months, along with a drop in market share
Customer complaints have reached an all time high
Employee morale is at an all time low
The company has no formal quality program in place
No employee training program exists
High employee turnover continues unabated
Non-conformance costs are skyrocketing
After analyzing your data, you are now prepared to present your findings to the company CEO. Discuss TEN quality management improvement initiatives you would recommend, including quality tools to improve company poor performance.
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