Online Dispute Resolution
Overview
Chapter 4 of your Macfarlane text describes the nature of various ODR processes, and offers comparisons between them and their traditional, offline, ADR counterparts. Different types of contexts in which ODR has been applied are discussed, with a view to understanding what types of disputes ODR might best be applied to. The text also discusses the main advantages ODR offers, as well as casting a spotlight on various challenges to its development and application.
On the Readings and Resources page, you’ll find a Power Point entitled ‘ODR – Introduction and Overview’, which complements the Macfarlane text by defining and describing ODR as well as touching on its developmental stages and potentialities.
You will notice (and probably appreciate!) the relative brevity of this week’s reading assignments. Quite a bit of good writing has been published on ODR, and you will be exposed to more of it during your ODR course. This week, instead of reading heavily, I prefer you spend time on the Internet, appreciating the wide world of ODR and getting a sense of what ODR looks like from a consumer/disputant viewpoint. This is the point of our assignment for this week: it takes us on an Internet tour, visiting the sites of ODR service providers offering their expertise in various dispute resolution processes – and reporting on what we’ve found out by comparing them
In our discussion forum this week we will approach, from a critical standpoint, advantages and disadvantages of ODR that are spotlighted by its proponents and detractors.
Objectives
By the end of this week you should be able to:
Appreciate the potential offered by ODR, as well as the challenges it poses to systems designers, disputants and third parties.
Distinguish between a range of ODR processes.
Consider a wide range of contexts in which ODR is applied and practiced.
Compare characteristics of some of the types of technology applied in ODR.
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