Part A:
Discuss a quality assurance problem you have experienced with the NAIT website that you use as part of your NAIT and DMIT experience.
a) Describe the quality you expect should be experienced with the website. What do you consider to be reasonable quality assurance expectations for this website? Include comments on the recent changes to the new version of the website. (1 or more paragraphs)
b) Describe what you actually experienced in terms of quality with the website (what problem(s) did you encounter). Include comments on the recent changes to the new version of the website. (1 or more paragraphs)
Part B:
1. How can the issue(s) you described above be corrected, given that the website has already been made available to consumers?
2. How would the application of Quality Assurance principles prior to the website’s release have made a difference with this issue (or issues)?
Part B:
Research the internet for a Quality assurance incident error that caused serious ramifications for a number of people. It does not have to be catastrophic such as a death or loss of millions of dollars but can be. Remember to cite your source(s).
Discuss the situation you found. Your answer should be at least 8 sentences long. Include the following in your discussion:
1. Explain the background of the problem – it could be due to a software problem, a hardware problem, an error in documentation, a version release that was incorrect or outside the usual business model or a system error. (example: a software update that didn’t work or caused problems, an online ordering system change that prevented orders from being processed correctly, a product with defective parts, website changes that negatively affected functionality, etc.)
2. The timeframe of the problem (date, decade).
3. How many people might have been involved in the error?
4. Who was affected – which groups and how it affected them.
5. Discuss if the problem created lost goodwill.
6. Discuss time and money lost due to the problem.
7. Explain why this problem interested you personally.
8. Other interesting information about the problem.
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