Project overview
Your role in this case study for the assignment is that of the new Senior Project Officer overseeing all project management activities at Engineering Consultancy Ltd (ECL). You are reporting directly to the Managing Director.
ECL is a leading company delivering projects and consultancy in the field of engineering and infrastructure. Customers are both from the public and private sector. It is located in the capital and has a proven history of successful projects for international customers. It was founded in 1980 and today, it employs 250 people.
Two years ago, representatives of investors on the board of directors of ECL had required that the company demonstrates how it is managing and improving its project processes. As a response, several ideas were explored and a budget made available to implement project process management at ECL. However, these activities have not led to any improvements or successes that could be presented to investors.
Therefore, ECL has decided to advertise the position of Senior Project Officer for which you were headhunted. In preparation for the next meeting with key shareholders, the Managing Director found in the literature the following quote: “Many organisations, particularly from sectors that run large-scale projects, use project offices to assist in all aspects of the management of project work” (Maylor, 2010:63). Accordingly, the Managing Director wants you to write a study focusing on the introduction of a Project Management Office (PMO) at ECL.
This report is expected to serve as an input for the discussions at the board of directors. In the meantime, this has become a critical issue as several customers of the company have also required documentation about sustainable process and resource management at ECL. The Managing Director has made it clear that your report is of strategic importance both for the company’s market position and also for some of its customers, and which should not fall into the hands of competitors.
For ECL, the stated objectives of your report are:
• Identify all relationships between project process management and a project management office (PMO);
• Contact all project managers of ECL about how the PMO can help to improve projects;
• Provide evidence (e.g. through secondary data collection from the literature on Project management) about the effectiveness of PMOs;
• Explain how the interaction between project management, project portfolio management and strategic programme management can lead to better and more sustainable process and resource management at ECL; and
• Organise meetings with customers of ECL to understand how a PMO can support their projects.
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