Imagine that you have the responsibly for managing a migrant support service, providing assistance to in excess of 1,000 clients per year. This service strives to provide a professional approach and satisfactory outcome for each client. There are 3 advice officers and a (changing) number of interns and students who work in the service. A stated aim of this work is to identify areas where the day to day casework can provide an evidence base for advocacy and policy change on a national level.
Taking into account the following:
� Staff management/supervision;
� Setting rotas and office cover;
� Case management;
� Advocacy and policy change;
� Reporting, recording and monitoring.
What actions would you take to ensure the smooth running of this service?
How would you ensure that each element of the service relates effectively to the other?
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