1. A doctors’ surgery is staffed by five doctors, a receptionist and a manager. They need an information system to help them to run the facility.
Surgery System description
A patient may ring the surgery to make an appointment with a doctor. Each patient nominally has a doctor associated with him or her but they may often opt to see any doctor in the surgery that is available. The receptionist sees which doctors are on duty on which days and offers appointment alternatives from which the patient may choose. Appointments may be made for up to six weeks in advance. Each appointment can be 5, 10 or 20 minutes long, dependent on the reported reason for seeing the doctor. This reason is recorded on the system. If an appointment is not available within a short time and the patient must be seen quickly they are asked to attend an emergency surgery that takes place every evening between 5 and 6 p.m. Some appointments are for a doctor to go and visit a patient at home when the patient cannot come to the surgery. Every day one of the doctors is available for home visits in the afternoon.
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