Project description
For Writing Assignment No. 3, please do the assigned task set forth in Activity/Case No. 8.11 on page 253 at the end of Chapter 8 of the Guffey text.
The case scenario involves your being overcharged for breakfast items at your hotel while you are away on business at a conference in Lexington, Kentucky. Using the facts presented and following the directions given in Activity No. 8.11, draft a claim letter to the Customer Service Department at the hotel, in which you attempt to persuade the hotel to credit your account in the appropriate amount.
The assignment involves the preparation of a letter that presents your concerns effectively and professionally, seeks a credit for the overcharges, and preserves any future relationship that your company may have with the hotel. Support your position with sufficient details, well-reasoned arguments and explanations, evidence supporting the need for the credit, and language that is most likely to persuade the hotel to give you the credit under the circumstances. Incorporate, where appropriate, the techniques and strategies discussed in Chapter 8 for writing a letter of this sort.
The assignment is worth a maximum of 100 points. It should be single-spaced, in 12-point type, and no longer than one page in length.
The project will be evaluated based on content, use of specific details and examples, adherence to the directions given for the assignment, use of the strategies for writing persuasive complaint letters set forth in Chapter 8, persuasiveness, tone, organization, clarity, conciseness, grammar/punctuation, spelling, and proofreading.
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